Top Charlotte Makeup Artists
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SHIPPING + RETURNS

Thank you for shopping with Alel Beauty! We aim to provide you with high-quality customized wigs and mink strip eyelashes tailored to your unique style preferences. Please read the following shipping and return policy carefully before making your purchase.

Shipping Policy:

  1. Processing Time: Our custom wig processing time takes approximately 15-18 days from the date of order placement. This time frame allows our skilled craftsmen to meticulously create your customized wig to your specifications.

  2. Shipping Methods: We offer standard shipping options for domestic and international orders. Shipping costs and delivery times may vary depending on your location. Expedited shipping options may be available at an additional cost.

  3. Order Tracking: Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

  4. Shipping Address: Please ensure that your shipping address is accurate and up-to-date to avoid any delays or issues with delivery. We are not responsible for orders that are lost or delayed due to incorrect shipping information provided by the customer.

  5. Customs and Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs regulations. These charges are not included in the shipping cost and will be the responsibility of the customer.

Return Policy:

  1. No Return Policy: Due to the customized nature of our products, we have a strict no-return policy. We take great care to ensure that each wig and pair of mink strip eyelashes is tailored specifically to your preferences, making returns impractical.

  2. Quality Assurance: We take pride in the quality of our products and strive to exceed your expectations with every purchase. If you have any concerns about the quality or craftsmanship of your order, please contact our customer service team within 7 days of receiving your shipment.

  3. Defective or Damaged Items: In the unlikely event that you receive a defective or damaged item, please contact us immediately. We will work with you to resolve the issue promptly and ensure that you receive a replacement or refund as appropriate.

  4. Cancellation Policy: Orders cannot be canceled once they have entered the processing stage. If you need to make any changes to your order, please contact us as soon as possible, and we will do our best to accommodate your request.

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